FAQs

WHAT IS myCiti?

myCiti is a packaged technology solution with SaaS distribution model for Communities (enabling the urban complexes to manage & run their day to day operations easily) AND Token (enabling easy social distancing solution and control overcrowding through Smart Queue Management). It helps in Eliminating Physical Dependencies - Go Paperless - Go Cashless - Go Digital and Avoid Physical Contacts as much as Possible and more !!

WHERE CAN I GET THESE APPS(myCiti & myCiti TOKEN)?

myCiti and myCiti Token Apps are currently available for download both from the Google Play Store and the Apple App Store as well.

HOW EASY IT IS FOR THE RESIDENTS AND STAFF TO USE THE myCiti APP?

Anyone using a smartphone will find it very easy and intuitive to use. The whole idea is to eliminate the paperwork, provide transparency and real-time updates to make things simplified for residents, management committees, staff, vendors and anyone else who ever uses the myCiti app.

HOW EASY IT IS FOR THE CUSTOMERS TO USE THE myCiti TOKEN APP?

Step 1: Search for “myCiti Token” in the Google play or Apple Store & Download the App (recommended) OR, Use the Web browser to Open our Website and follow the same steps below Website: www.myciti.in/token Step 2: Once the App or Website is Opened, Select Login as Customer (for Android & Web Only) Step 3: Enter your details (Name, Number, Verify through OTP & Pincode of the area you stay) Step 4: Based on your Location or Pincode, it will show you all Business Listings close to you Step 5: You can Filter or Search any Businesses by Names Step 6: Click on the Name/Branch near you and Click Get Token Step 7: All done, now relax, you will be notified before and when your turn comes automatically While you wait, you can see how many customers are ahead of you and how much time it will take approximately for your turn

HOW EASY IT IS FOR THE VENDORS TO USE THE myCiti TOKEN APP?

Step 1: Search for “myCiti Token” in the Google play & Download the App (recommended) OR, Use the Web browser to Open our Website and follow the same steps below Website: www.myciti.in/token Step 2: Once the App or Website is Opened, Select Login as Vendor Step 3: Please enter your basic business details like (Business Category & Name, Business Number, Address etc..) Step 4: Then you have Advanced Options for Configurations like Shops Hours, Max Number of Tokens allowed by time of the day, Token Expiry etc..) Step 5: You can then create Staff/Watchman/Reception Profiles who can manage the Tokens, Entry, Exit Step 6: You will have the ability to view full Customer Report, Total Tokens Issued, Total in Queue, Total Customers Inside etc. for any of Your Store from Android or Web platforms

HOW CAN WE REQUEST FOR A DEMO?

Please fill the form on our website to submit your request or write to us at info@myciti.in or support@myciti.in. We will coordinate and plan for the demo at the earliest upon receiving the request.

HOW QUICKLY CAN I GET ONBOARDED WITH THE myCiti APP?

for myCiti: The app can be onboarded and deployed within 5-7 days of your society(residential or commercial) management team signing up with us. We will create & configure your society, do the initial data entry as needed and also conduct an onboarding training for your Admin/Staffs/Users to ensure a smooth transition.

HOW QUICKLY CAN I GET ONBOARDED WITH THE myCiti TOKEN APP?

for myCiti Token: User can start using the App in less than 2 Minute, Download, Enter Your Details, Search for the Business, Get Token Vendor can complete the registration in typically 5-30 Minutes duration, put your basic details and then you have Options to configure Advance settings. We will help you with this Process in every Step

HOW MUCH DO I HAVE TO PAY FOR USING THE myCiti APP?

for myCiti: Only the management committee of your gated complex needs to subscribe for myCiti's services and agree on the Payment terms & conditions; the app is absolutely free to use for the residents. If you want to use any premium household services, you can subscribe to them in-app whenever you want to.

HOW MUCH DO I HAVE TO PAY FOR USING THE myCiti TOKEN APP?

for myCiti Token: FREE for Users Annual Plans for Vendors

For any additional questions or concern, please contact us at +919727700703 or write to us at info@myciti.in