Privacy Policy

This is the official Privacy Policy for myCiti Platform(Website, Android Apps, iOS Apps or any sub-pages/links provided within these assets. This Privacy Policy applies only to information gathered through these sites & apps and to any of the sites where we are working as a third party vendor does not necessarily reflect our practices with respect to information gathered through off-line means. This Privacy Policy is part of the terms and conditions which are set forth in our Terms and Conditions By using this site or apps, you are accepting the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our site. myCiti reserves the right to modify or amend the terms of our Privacy Policy from time to time without any prior notice. If you continue to use our site or apps after we post changes to this Privacy Policy, it will mean that you accept those changes.

myCiti Platform does not sell, rent, or otherwise make available the personal information of the Users, Visitors, Association Staff, Domestic Staff, Vendors, or Professional Services to any third-party, without their explicit approval. Website has a firm commitment to internet privacy. You can visit most portions of myCiti Website without telling us who you are and without revealing any personal information. Any information we gather here can be used to generate statistics and measure site activity to improve the usefulness of the site for our visitors.


To avail the myCiti Services, a user must first complete the one-time registration process. During registration, a user must fill out their basic personal details such as Name and other Contact information including the personal mobile number, email address, etc. as mentioned on the registration form. The registration information given by the user must always be accurate, correct and up to date. This ensures the User can get the maximum benefit from the myCiti Services.


The User stores information about himself/herself under his/her User Profile. Information provided is available to the User and the Administrative Users belonging to the same Multi Dwelling Unit or work at the same Organization as the user. The Visitor information entered in myCiti powered premises is available to the Unit, Company/Organization/Commercial Building, Vendor/Supermarket, or Professional Services where the Visitor is visiting, and to the Administrative Users belonging to the same Multi Dwelling Unit and Commercial Building as the user. The Domestic Staff information entered in myCiti Platform is available to the Flats in which the specific Domestic Staff member works and to the Administrative Users belonging to the specific Multi Dwelling Unit. The Vendor information entered is available to the Administrative Users belonging to the specific Multi Dwelling Unit. Administrative Users may also enter Personal Information of the Users. myCiti Services takes no responsibility for the accuracy of such data entered by the Users or Administrative Users. These Personal Information are retained for the period covered by the Subscription Term unless the Administrative Users choose to delete the Personal Information.


Links to other sites may be present in the myCiti Services. Please be aware that we are not responsible for the privacy practices of such other sites. Please be aware when you leave the myCiti Platform or myCiti Token app and visit these other sites, do read the privacy statements of such sites especially in case they collect personally identifiable information. This privacy policy applies solely to information collected by the myCiti Platform & Services.


The Mobile Apps of the myCiti Services may seek access to data stored in your Mobile Phone, such as SMS, Photos, Contact List etc. The purpose of this access is solely towards complete functionality of relevant Product Features. The Mobile Apps will not run to their full potential if you choose to not provide the necessary access.


myCiti Platform takes every precaution to protect users' information. When users submit sensitive information while using myCiti Services, the information is protected both online and off-line. We have enabled SSL encryption to ensure that your data remains encrypted during transmission to and from the site. These precautions, though industry standard is nonetheless only as secure as the end-user's practice. To ensure that unauthorised parties do not get access to information on this portal, we encourage all users make sure that they log-off from all sessions - especially from public computers such as at internet cafes. As part of our disaster recovery strategy, we have regular backups taken to protect you from sudden data loss. If you have any questions about the security at our portal, you can send an email to


We also send the user site and service announcement updates. Users may choose to unsubscribe from receiving these emails by following the instructions that will be part of each announcement email.


Any change made to the Privacy Policy will be posted on the website via blog posts, so our users are always kept aware. Also, they will be notified via Email about any such change.