Raise complaints or manage registered complaints within the app and assign it to the contracted vendor, team, or individual.
Directly call the vendor or team responsible for the concerned issue using the directory within the app and get the complaint resolved.
Get service reports for all your complaint handlers. See how much volume they are handling & the feedback they have gotten.
With smart workflow management, vendors or team managing the complaint can also add feedback, assign the service request to designated personel and manage different service requests intelligently.
myCiti Complaint Management System brings all concerned departments under a single ecosystem for easy collaboration between teams and concerned parties.
Users can check the status of their complaints and service requests, whereas the team managing the complaint can update or share feedback on complaints in real-time.
myCiti allows users to rate and share the experience on how the responder handled the service request. Helps boost performance and quality of service.
Vendors or teams handling complaints can also track performance within the team using the feedback shared by the users to improve efficiency and increased productivity.
Both users and responders can upload pictures concerning the complaint. It helps both the users and responder with visual evidence to either track or close the complaint.
In residential society and apartment buildings, it is essential to have a smart complaint management software for quick and better handling.
Handle all your complaints and service request within the commercial premises under myCiti app. Track your complaint status in real-time and get instant solutions.
Industrial and manufacturing units can boost productivity and efficiency of the team with smart work flow and streamlined solutions.
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